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Tyler Water Utilities crews to check residences, businesses' water service lines

Customers will receive notices via door hanger before fieldwork begins in their area along with signs being posted in the neighborhoods.

TYLER, Texas — The Tyler Water Utilities will be checking customers water meter boxes to determine the water service line material. 

Beginning March 18 crew members will be working from 8 a.m. to 8 p.m. on weekdays and 8 a.m. to noon on weekends.

Crews will be wearing TWU uniforms and driving TWU trucks. They will not need to enter homes or businesses, the press release said. 

Customers will receive notices via door hanger before fieldwork begins in their area along with signs being posted in the neighborhoods. 

According to the release, "this project is part of a national initiative by the U.S. Environmental Protection Agency to inventory the types of materials of all customers' water service lines in the City's distribution system by Oct. 16, 2024. The inventory is an important step in protecting public health and minimizing the risk of lead entering drinking water from service pipes and fixtures in people’s homes." 

Utilities Director Kate Dietz said, "The goal is to identify water service line material as quickly and efficiently as possible with minimal disruptions to our customers. We appreciate the community members who took the time to fill out the surveys and kickstart this project. It has been a tremendous help to our community."

To learn more about this initiative and Tyler water quality, visit CityofTyler.org.

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